Privacy Policy

1. Introduction

At Divina Arrangements LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website or interact with our services.

2. Information We Collect

We collect personal information that you provide directly to us through our custom order forms, inquiry forms, and member registrations. This information may include:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Investment/Budget preferences
• Floral vision and custom order details

3. How We Use Your Information

Your information is used exclusively to provide you with our prestigious floral services. Specifically, we use it for:

• Processing and fulfilling your bespoke floral orders.
• Communicating with you regarding your inquiries and orders.
• Sending occasional marketing communications and special offers (only if you have opted in).
• Coordinating white-glove delivery across Southern California.

4. Data Sharing & Security

Divina Arrangements LLC does not sell your personal information to third parties. We only share your data with trusted service providers necessary for order fulfillment, such as payment processors and delivery coordinators, and only to the extent required to complete the service. We implement industry-standard security measures to protect your data from unauthorized access.

5. California Privacy Rights (CCPA/CPRA)

In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

• The Right to Know: You may request information about the categories and specific pieces of personal data we have collected.
• The Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• The Right to Correct: You may request that we correct inaccurate personal information.
• The Right to Opt-Out: As stated, we do not sell your data, but we provide transparency on how it is shared.

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some parts of the site may not function optimally as a result.

7. SMS Privacy

If you opt-in to receive SMS notifications or marketing, your phone number will be used solely for those purposes. We do not share your SMS opt-in data with third parties for their own marketing purposes. You can reply STOP to any message to unsubscribe at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our team at [email protected].