Common questions.

What's your delivery lead time?

We work to a 48-hour minimum lead time so every arrangement can be composed with care. Please note the studio is closed on Sundays, so plan around that for weekend deliveries. For time-sensitive moments, write to Contact@divinaarrangements.org and we’ll see what we can do.

Where do you deliver?

We hand-deliver across Fontana, Rancho Cucamonga, Riverside, Eastvale, Yucaipa, Redlands, Corona, Chino Hills, Moreno Valley, Ontario, and San Bernardino — everywhere within 40 miles of our Fontana studio.

Can I customize an arrangement?

Yes. Every arrangement can be adjusted for palette, vessel, or specific blooms. For something fully bespoke, start at /custom.

Can I include a card message?

Yes. Every order can include a hand-written card with a message of your choice, chosen from our preset library or written in your own words at checkout.

Can I cancel or change my order?

Orders may be cancelled at least 48 hours before the scheduled delivery, provided production has not begun. Once an arrangement is being designed or prepared, it cannot be cancelled.

What if my order arrives damaged or incorrect?

Contact us within 24 hours of delivery and provide your order number and a clear photo. After review, we may offer a replacement or partial credit based on the circumstances.

How far will you deliver?

Up to 40 miles from our Fontana studio. Addresses beyond that we cannot serve, so an out-of-range address will be declined at checkout rather than accepted and cancelled later.

Is there a delivery fee?

Delivery is free within 10 miles of the studio. Between 10 and 30 miles it is $5, and between 30 and 40 miles it is $10. The fee is calculated from your address at checkout, before you pay.

What happens if a flower isn't in season?

We may substitute a bloom when seasonal availability requires it. Any swap stays within the palette you chose and preserves the shape of the design, so the arrangement arrives as the piece you selected.

Which days do you deliver?

Monday through Saturday. The studio is closed on Sundays, so plan weekend deliveries for Saturday.

How do I reach the studio?

Write to Contact@divinaarrangements.org, call (909) 550-5233, or message us on WhatsApp at (909) 232-6808.