Privacy Policy

Information we collect

When you place an order, create a Divina Circle account, or contact us, we collect the information you provide directly: name, email address, phone number, delivery address, order and delivery details, and any card message you write. We do not ask for or store full payment card numbers — those are handled directly by our payment processor.

Your shopping cart is kept using a browser cookie so it persists as you browse. We also record first-party, aggregate site activity (page views, add-to-cart, checkout starts, orders placed) to understand how the site is used. These are necessary to run the shop and are not shared with advertisers.

Advertising cookies, and your choice

We run one third-party advertising tracker: the Meta Pixel, which powers our advertising on Facebook and Instagram. It tells us which of our ads led to a visit or an order, and it lets us show you an arrangement you looked at but did not buy.

It does not load until you accept it. The first time you visit, a notice asks whether you agree. Nothing is requested from Meta, and no cookie of theirs is set, unless and until you choose Accept. Choosing Decline is not a lesser experience — every part of the shop, including checkout, works identically either way. You can change your answer at any time using the Cookie Preferences link at the foot of every page.

When it is enabled, the pixel reports which pages you view, which arrangements you view or add to your cart, when you begin checkout, and when an order is completed, along with the order total. It does not receive your name, email address, phone number, delivery address, or the message on your card. Meta uses this information as a business partner of ours and under its own terms; you can review and control what Meta collects in your Facebook or Instagram account settings.

Under California law, letting an advertising partner collect information this way can count as “sharing” personal information for cross-context behavioral advertising. Declining the notice, or switching your answer to Decline later, is how you opt out. We do not sell personal information, and we have never done so.

How we use your information

• To fulfill and deliver your order, and to contact you about it by email, SMS, or phone.
• To operate your Divina Circle loyalty account, if you create one.
• To respond to inquiries sent through our contact, custom-order, or business forms.
• To keep our records for customer service, accounting, and fraud prevention.
• To improve the site, using the aggregate, first-party analytics described above.

Payment processing

Card payments are processed by Square, which is the only payment method we accept. Your card details are handled by Square directly and are not stored on our servers.

Sharing your information

We do not sell your personal information. We share it only with the service providers that make the site and delivery work — our payment processor, our hosting and database providers, and, where applicable, delivery logistics — and only to the extent needed to provide the service. We may also disclose information if required by law.

Data security

Order and account data is stored in a database that only the studio’s own systems can access; it is not publicly readable. No method of transmission or storage is completely secure, but we take reasonable, industry-standard measures to protect your information.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you by writing to Contact@divinaarrangements.org. You can decline advertising cookies at any time through the Cookie Preferences link in the footer, described above. You can also decline cookies in your browser, though the cart and checkout may not work correctly without them.

Children’s privacy

Our site is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

Contact us

Divina Arrangements is based in Fontana, California. For any privacy question, write to Contact@divinaarrangements.org or call (909) 550-5233.