Floral Arrangements
All floral sales are final due to their perishable and custom nature. If an order arrives damaged or incorrect, please contact us so we can help.
Divina Arrangements
Return Policy
At Divina Arrangements, every piece is handcrafted with care. Please review our policy before ordering.
Last updated: September 4, 2026
- Floral arrangements
- All sales final — perishable and made to order.
- Damaged or incorrect
- Tell us within 24 hours with a photo. Replacement or partial credit.
- Cancellations
- Up to 48 hours before delivery, if production has not begun.
- Non-floral items
- Unopened and unused, returnable within 14 days of fulfillment.
Damaged or Incorrect Orders
Contact us within 24 hours of delivery and provide your order number and a clear photo. After review, we may offer a replacement or partial credit based on the circumstances.
Order Cancellations
Orders may be cancelled at least 48 hours before the scheduled delivery, provided production has not begun. Once an arrangement is being designed or prepared, it cannot be cancelled.
Non-Floral Items
Unopened and unused non-floral items may be returned within 14 days of fulfillment. Contact us to begin the return process.
If something arrives wrong
Photograph it before anything else
One clear picture of the arrangement as it arrived. It is the single thing that moves a claim along fastest, and it is hard to take once the stems have been rearranged or moved into water.
Reach us within 24 hours
Call (909) 550-5233, message WhatsApp, or write to Contact@divinaarrangements.org. Have your order number to hand — it is on your confirmation.
We review and make it right
Depending on what happened, that is a replacement arrangement or a partial credit. A person looks at every one of these; there is no automated decision.
Common questions
Can I return a floral arrangement?
No. All floral sales are final, because every arrangement is perishable and composed to order for your delivery date. If something arrives damaged or incorrect, that is handled separately and we want to hear from you — see below.
My flowers arrived damaged. What do I do?
Contact the studio within 24 hours of delivery with your order number and a clear photo. After review we may offer a replacement or a partial credit, depending on the circumstances. The photo matters — it is what lets us tell a transit problem from a stem that simply needs water.
Can I cancel my order?
Yes, up to 48 hours before the scheduled delivery, provided production has not begun. Once an arrangement is being designed or prepared it cannot be cancelled, because the stems for it have already been bought and cut for your order.
Do you refund non-floral items?
Unopened and unused non-floral items may be returned within 14 days of fulfillment. Contact the studio to begin the process.
What if nobody was home for the delivery?
Reach the studio as soon as you can and we will work out the next step together. Flowers left outside in Inland Empire heat do not keep, so the sooner we hear from you the more we can do.
Thank you for understanding the care and craftsmanship behind every Divina creation.
Questions this page does not answer are covered in our Terms of Use and Care & FAQs, or reach a person at Contact Us.
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